Returns

We want you to be completely satisfied with your online purchase. If you change your mind for any reason, we’ll gladly accept a return and a refund of any full priced item subject to the following conditions:

- the item must be returned within 14 days of purchase together with original proof of purchase.

We suggest all items are tried on as soon as they are received to ensure you are able to return items within the returns timeframe.

  1. Item(s) must be returned within 14 days of purchase.
  2. Items(s) must be unworn, unwashed, or otherwise unused with all original packaging/tags attached.
  3. No returns or refunds on Sale Items 

ONLINE RETURNS PROCESS

All return requests for ONLINE purchases are to be submitted via the below link;

http://houseoflacuna.returnscenter.com

You will need to enter your order number and email address used for the order. Please then follow the prompts and submit your return request.

We will then approve or decline your return request within 2 business days and follow up with further details on returning your item.

Please contact sales@houseoflacuna.com if you have any further enquires.

Thank you in advance for your patience, please remember we are a small team of two sometimes three and will get back to you as quickly as we can!

Thank you for shopping with us we hope you enjoy the House of Lacuna E-Boutique.

We take pride, accountability and appreciation for our loyal customers and want you to love you new garment just as much as we love the process creating it.