Returns

House of Lacuna

Returns & Exchanges

14-Day Returns, Made Simple

We understand that finding the perfect fit online can be tricky — that's why we've made our returns process as simple and seamless as possible.

Start a Return or Exchange

🌿 14 days to submit a return or exchange, from the day your order is delivered

What Qualifies

Unworn and unused
In original condition
All tags attached and in original packaging
Free from makeup, deodorant, or perfume marks

FAQs

Refunds

We offer refunds, exchanges, or store credit on all full-priced items.

A $10 restocking fee applies if you return your whole order
Shipping costs are non-refundable
Refunds are issued to your original payment method once your return is approved and processed

Sale items are final sale and not eligible for refunds — exchanges and store credit are still available.

Exchanges & Store Credit

We gladly offer exchanges on eligible items, including sale items. To qualify:

Items must be returned within 14 days of delivery
Must be unworn, clean, and in original condition
Swimwear must have hygiene stickers intact

If your return doesn't meet these conditions, it will be sent back to you at your expense. Sale items are final sale — exchanges and store credit only.

Fastest option: place a new order for your desired item and return the original piece for a quicker turnaround.

Sale Period Returns

Our returns policy is slightly different during sale periods. All sale items (excluding our 60% off section) are eligible for an exchange or store credit only — no refunds. Requests must be made within 14 days of receiving your order.

Items purchased in our 60% off section are final sale and not eligible for return or store credit. Size exchanges are available on 60% off items, subject to stock availability, within 14 days of receiving your order.

International Returns

We accept international returns and want to make the process as smooth as possible.

International customers are eligible for exchanges, store credit, and refunds
Return shipping costs are the customer's responsibility
We recommend using a tracked shipping service — we're not responsible for lost returns
Any customs duties, taxes, or import fees on return shipping are the customer's responsibility

USA orders can also be submitted through our returns portal and have a return label generated (at the customer's expense). As USA orders have tariffs prepaid by us, these costs will be deducted from your refund, exchange, or store credit.

Once your return is received and approved, your exchange or store credit will be processed promptly. Sale period return terms above also apply to international orders.

Damages & Issues

If your item arrives damaged or faulty, please email us within 7 days of delivery with photos of the issue and your order number, and we'll sort out a replacement or refund as quickly as possible.

Non-Returnable Items

We do not accept returns for: