Shipping and FAQ's

$8.00 AUSTRALIA WIDE

• Deliveries within Australia are shipped via local courier or Australia Post.

• Delivery usually takes between 2 - 10 working days depending on your location and seasonal delays such as peak Christmas season.

• A tracking number will be sent to you once your order has been shipped together with a link to track your shipment.

• For shipment updates please use the tracking link provided.  

International Shipping Flat Rate $15.00

• Delivery usually takes between 3 - 12 working days depending on your location and seasonal delays such as peak Christmas season.

• A tracking number will be sent to you once your order has been shipped together with a link to track your shipment.

• For shipment updates please use the tracking link provided.  

• Orders are shipped via Australia Post which then transfers to USPS once in the United States. 

• Any local government import and duties incurred are the responsibility of the recipient. Please understand that this is not within our control and we cannot pre pay these taxes. We advise contacting your local customs office to find out if/and how much these taxes may be.

See our Returns Section for full info.

SHIPPING FAQ'S

Q. When will my order be shipped?

A. Orders are packed and shipped daily, Monday through to Friday (except public holidays)

Q. How will my order be sent and how long will it take to arrive?

A1. Australian shipments are sent via local courier or by Australia Post (whichever is the quickest method to get to you!). Estimated delivery after collection date is 2-5 working days depending on your location and seasonal or postal delays.  Please allow extra time for orders to Western Australia, or remote locations. 

A2. International shipments are shipped via Australia post express which utilizes your local postal service in your country. Estimated delivery after pick up is 5 - 10 working days, depending on your countries postal service.

Q., Which countries do you ship to?

A. We ship to all Countries except - Mexico, South Africa, North Korea, Iran, Syria, Yemen, Guatemala, Portugal & Afghanistan due to unreliable postal services.

Q. Do you ship to my PO box or street address?

A. It's up to you! Except if you live in the UAE, Qatar, Oman, Saudi Arabia or a country that doesn't have a door to door government postal system - then we need to ship to a PO Box. This is a requirement for the local postal service and without it, your shipment won't be sent - or if it slips through the system and gets shipped - we are not responsible if it doesn't arrive or takes many many weeks - sorry!

Q. I think I made a typo in the address field when I placed my order - what should I do?

A.  However you type your address in your order, is exactly how it is labelled. So please email us at hello@houseoflacuna.com.au urgently if you think you made a mistake.

Also - all shipping addresses are to be written in English without accents marks on letters. If the incorrect address is provided and your order has been shipped, customers will incur a reshipping fee

Q. I'm ordering something on pre-order together with an in stock item. Will they be shipped separately or together?

A. If you order more than one item and one of those items is on pre-order - everything will be shipped together once the pre-order item arrives. If you want to receive the in stock items right away - please place separate orders.

IMPORTANT NOTE - House of Lacuna is not liable or responsible for any import taxes or customs due on your order. Rejected packages will not be re-accepted by House of Lacuna or refunded. Please check with your local government before ordering.